The Overview and Scrutiny Committee of Islington Council met on Tuesday 14 April 2026 to review corporate performance and complaints handling. Key discussions included the Q3 2025-26 Corporate Performance Report, which highlighted successes in areas like apprenticeship starts and resident support into work, alongside challenges in Liveable Neighbourhoods coverage and recycling rates. The committee also examined the Quarterly Complaints and Members Enquiries Performance Report for Q3 2025-26, noting a significant increase in complaint volumes but also improvements in timeliness and data quality.

The meeting began with the Chair's report, reflecting on the committee's evolution and the importance of officer support, while also noting a lack of dedicated scrutiny officers. The Chair emphasised the value of member-led initiatives and collaborative working between members and officers. The committee then moved to discuss the Corporate Performance Q3 report, presented by Max Edgington, Policy Coordinator, covering the period from October to December 2025. Councillor Williamson provided further detail on the report's findings.

A significant portion of the meeting was dedicated to the Quarterly Complaints and Members Enquiries Performance Report, presented by Melanie Rose, Director of IT and Digital Service, and Customer and Complaints. This report detailed a substantial rise in complaint volumes, particularly within the Homes and Neighbourhoods Directorate, and highlighted delays as the primary root cause. Despite these challenges, improvements were noted in acknowledgement times and overall complaint handling performance. The committee also discussed the handling of Members' and MPs' enquiries, with a proposal for a centralised triage model to improve consistency and reporting.

Finally, the committee received the Scrutiny in Islington Annual Report, summarising the work of various scrutiny committees throughout the 2025-26 municipal year. The Chairs of the Children and Young People, Environment, Climate and Transport, Health, Wellbeing and Adult Social Care, Homes and Communities, and Overview and Scrutiny Committees provided updates on their respective reviews and key areas of focus. The report also outlined the Forward Plan of Key Decisions, Scrutiny Review Tracker, and the committee's Work Plan and Action Sheet for the upcoming period.